Now that the new OnePlus 5 is available we’re starting to see a lot of complaints about OnePlus 5 problems. With that in mind, below is a list of common OnePlus 5 problems and how to quickly fix them.
While the company released a day-one software update to solve some issues, we’re expecting to find even more as the release continues.
It’s still a worthy replacement for the OnePlus 3 or an alternative to the Galaxy S8, but just know that some issues will need attention. We’ll walk you through some of the biggest complaints, discuss updates, and offer fixes or resources to address any problems.
This is an impressive phone with a lot to offer for the price. Coming in at just $479 while having a big display, dual cameras on the back and top-tier specs. Just like all phones released though, it isn’t perfect.
So far we’re seeing a lot of complaints at the official OnePlus forum, and popular sites like XDA Developers. Everything from GPS issues, weird scrolling effects, WiFi cutting out if the phone is held a certain way, camera problems, and even poor battery life.
How to Fix Common OnePlus 5 Problems
How to Fix OnePlus 5 Fingerprint Scanner Problems
Another popular issue we see complaints about is the fingerprint scanner. While many claim it’s extremely fast, others are having big problems. These are typically the device not recognizing a finger, or getting false readings while in a pocket. There is an option in settings that will prevent the phone from turning on in a pocket and vibrating from the scanner trying to get a reading.
Our best advice for the fingerprint scanner is to delete any saved prints and start over. This is especially true for anyone using a case or a screen protector. As these change the angle of the scan and may impact performance. Add fingerprints after installing any accessories.
How to Fix OnePlus 5 WiFi Problems
Something we see with every smartphone release is complaints about WiFi. From poor connectivity, drops, to even 5GHz not working right. However, things appear more serious for OnePlus 5 users. A few videos floating around claim touching the side of the device makes WiFi cut out completely, and others are just saying WiFi doesn’t work right at all.
Additionally, a day-one software update from the company looks to address WiFi problems specifically. Most likely you got this update the first time you turned on the phone. If not, make sure to head into settings > about phone > and check for updates and install any new software.
If you’re still having WiFi problems we have a few suggestions. For one, try turning it off and back on inside settings on the phone. It’s also a good idea to power down your WiFi router at home for a few minutes and turn it back on.
Another option is to head into Settings > WiFi and forget your wireless network. Then search again and reconnect, put in the password, and try it again. Be on the lookout for more software updates aimed at improving WiFi.
How to Fix OnePlus 5 Bluetooth Problems
WiFi isn’t the only one, as we hear complaints about Bluetooth with every new phone too. With a vast array of devices trying to connect issues are bound to surface. One user claims to have problems with WiFi, Bluetooth, and overall 4G LTE connectivity.
The biggest complaint is Bluetooth in cars, where the phone simply won’t connect. Some suggest restarting the phone and trying again, and others suggest it took more than one restart before the phone and car Bluetooth paired up. If so, expect OnePlus to issue a fix in an upcoming software update.
Alternatively, once connected it randomly drops for some. At this time we have no solid fix for this, aside from deleting all pairing and starting over for a better bond. Then, hopefully it works.
How to Fix OnePlus 5 Camera Problems
A key selling point for this phone is the camera, so naturally, complaints are all over the place. Dual cameras are tricky to get right. Even Apple’s iPhone 7 Plus dual camera features were in a beta program for months on end. This is something that will improve over time with software updates, but you’ll have to wait for the company to fix it.
In bright light users are noticing weird black bars throughout the screen, which has something to do with how the camera is taking in the light. These bars are in photos and don’t go away. Then, we’re seeing complaints about very blurry images mainly because the phone has no optical image stabilization. You’ll need to hold still while snapping photos or use HDR modes. Hopefully software updates can improve the camera experience.
Last year the OnePlus 3 camera got better as time went on through updates, and we’re expecting something similar this year.
How to Fix OnePlus 5 Calling Problems (Noises)
One of the biggest complaints at the official forum is regarding a high-pitched noise during phone calls. This comes from the earpiece and is frustrating a lot of owners. A few state turning off WiFi during calls fixes it, while others offer up a different route. In Settings > Sounds > turn off the noise cancellation microphone. This catches surrounding sounds and balances out noise during phone calls and is a feature. However, it sounds like this feature is malfunctioning for some OnePlus 5 users.
Again, this is something we believe can and will get fixed by a software update in the very near future. That said, many are returning the device or getting replacements. We’ll update once we learn more.
How to Fix OnePlus 5 Group Text Message Problems
Oddly enough, countless users on the official forum are having problems sending and receiving text or picture (MMS) messages with the OnePlus 5. This is a silly problem, but a problem nonetheless.
The pre-installed text message application used by OnePlus does not support group messages or MMS. So all you need to do is download one of the many excellent 3rd party text message applications from the Google Play Store. We recommend Textra, as it has tons of options and custom colors for the notification LED.
How to Fix OnePlus 5 Battery Life Problems
With every phone released users complain about battery life. You’re using the phone more than you normally would, testing features, installing apps, give it a few days to balance out. This is our first recommendation. However, if you are noticing actual battery life problems, something might be wrong.
This could be due to a lot of things but is likely an app that isn’t working right with Android 7.1 Nougat. We recommend customizing location settings, turning the screen brightness down to around 40% or automatic, and closing big apps you no longer need.
However, the best route is to head into settings and make sure an app isn’t draining your juice. Head to Settings > Battery and see what’s at the top of the list. Typically Android system, Android OS, or the screen is at the top. If there’s an app at the top, something isn’t right. Uninstall it, disable the app, or tap on it and hit “Force Close” to kill an app that’s draining the battery.
We also recommend setting up Battery Saver modes when you’re in a pinch and need extra juice.
General OnePlus 5 Bugs & Problems
Of course, some users may have other small problems here and there. Like screen glitches or rotation, lag, app crashes, or other minor things that can often be solved by a simple reboot. Actually, most problems I get asked about daily are often solved by a reboot.
Owners can easily reboot the phone by long-pressing the power button, and hit “restart”. It will quickly turn off and restart back to how it was before the problems. You shouldn’t need to do this often.
This is by far the best solution to any minor issue. If the phone is completely unresponsive push and hold the power button, volume up and the home key all for 7-8 seconds. The phone will reboot into a safe recovery mode. We recommend clearing the cache while in here, then use volume keys to navigate to reboot. Press the power button to select reboot and it will start fresh. Make sure you don’t accidentally do a factory reset, as this will erase everything on your phone.